Refund policy

Return Policy & Right of Withdrawal

Thank you for shopping with us! Please review our return policy and right of withdrawal carefully before making a purchase.

1. Return Period
You have the right to return any product purchased from our store within 14 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.

2. Customer Responsibility for Return Shipping Costs
Please note that the return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

3. How to Return
To initiate a return, please contact our customer service team at +43 (0) 664 35 69 145 or kidkave420@gmail.comwithin 14 days of receiving your order. Once your return request is processed, we will provide you with the necessary instructions for returning your item.

4. Refunds
Once we receive and inspect the returned product, we will process your refund, minus any shipping charges, and issue it to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.

5. Right of Withdrawal
In accordance with applicable consumer protection laws, you have the right to withdraw from the contract within 14 days of receiving your order. However, the return shipping cost will still be your responsibility, even if you exercise your right of withdrawal.

6. Defective or Damaged Products
If the product you received is defective, damaged, or incorrect, please contact us immediately at +43 (0) 664 35 69 145 or kidkave420@gmail.com. We will resolve the issue promptly, and you will not be required to cover the return shipping cost in such cases. We will either replace the item or issue a full refund, depending on the situation.

7. Contact Us
If you have any questions or concerns regarding our return policy, please don't hesitate to get in touch with us:

Phone: +43 (0) 664 35 69 145
Email: kidkave420@gmail.com
Address: Leopold-Knebelsberger-Weg 5, 6020 Innsbruck, Tirol, Austria

Thank you for understanding our return policy!